Upon receiving an online order, our system will automatically send a confirmation E-mail, listing the order information, to the buyer's E-mail address. If you have completed an order and you did not receive a confirmation, please notify Kim’s Crane via the Contact page or at firstname.lastname@example.org .
You may also check the status or your order by login to "My Account" profile. If you still have any questions regarding your order, please contact Kim’s Crane via the Contact page.
We are not responsible for incorrect or incomplete addresses. Please check your order confirmation and verify the shipping address is correct and complete. (Apartment or Suite numbers have to be included) Notify us immediately if your address is incorrect. Packages with incorrect or incomplete addresses may be delayed by the shipping agent, discarded or returned to us. Orders that are returned to us because of an incorrect address will be charged an additional shipping fee to resend.
If you need to change or cancel your order, please do so immediately. We cannot change or cancel the orders once the order is shipped.
Kim’s Crane is not responsible for any orders that are lost, delayed, or damage due to mis-handling. Once an order is in the shipping agent’s care, we have no control over the order. We will help you investigate a lost package, but will not give refunds for packages not insured. Shipping time takes from 2 – 7 days for delivery once your package is sent. If you request insurance, it will be added after the order has been placed and before the order is shipped. Due to our location, overnight shipment and use of other carriers will require one to two business days extra processing time, plus additional cost.
Our preferred shipping carrier is the United States Postal Service (USPS). If we are unable to ship an order via this method, we will select another carrier. Orders are normally shipped within three business days upon payment received. Business days do not include Saturdays, Sundays, or Holidays.
Money order/Cashier’s check– the items in your order will be reserved for seven business days while we wait for the receipt of your payment. Once payment has been received, we will ship your order without further delay. Please be aware that after seven business days without receiving payment, we may cancel your order and place the item(s) you reserved back into the sale inventory.
Credit Card- VISA, MasterCard, and American Express are the only credit cards we accept. Orders are shipped normally within 2-3 business days. Your credit card will not be charged until your order is processed for shipment.
PayPal- Kim's Crane can receive payment using PayPal. Please contact us before placing your order for instructions on how to place an order using PayPal as a payment method.
Domestic Orders (Shipping and handling cost for orders shipped in USA)
$12.00 if the merchandise total cost is less than $49.99
$8.00 if the merchandise total cost is $50.00 to $79.99
$80.00 or more merchandise total is free shipping.
The exception to the above costs is outline in the Artisan extra shipping and handling charges:
Artisan Papers Extra Shipping and Handling Charge: Orders that contain both Artisan Papers and non-artisan paper items will have an addition $8.00 shipping and handling charge added after the order has been placed and before order shipment. This additional shipping and Handling charge is to cover the extra packing that is required. Please see Artisan Paper Shipping rate page.
Insurance: Added insurance is optional for domestic USA orders; cost is $1.85 for the first $50.00 and additional $0.50 for each $50.00 additional amount.
Return /Exchange Procedure
Products that are in their original condition may be returned within 30 days of receipt for an exchange or refund. If you would like to make a return or exchange, please contact Kim’s Crane via the Contact page and supply your name, order number, the item(s) that you wish to return or exchange, and the reason for the return or exchange. Refunds will be for the item cost only minus 15% restocking fee. If you make an exchange because you would like a different size, style, color, etc., you will be charged for shipping for your exchange. Return shipping fees are the responsibility of the customer and will not be refunded. When returning items to us, we recommend that you use a shipping method that includes a tracking or delivery confirmation number, as we will not be responsible for items lost during shipping. Packages must be returned postage prepaid; we will not accept any package arriving COD.
We ship worldwide unless legal restrictions or logistical reasons prevent us from shipping to a particular destination. There is no return policy for International orders.
Minimum order for all non U.S.A. orders is $50.00 in merchandise
Shipping rates for International orders are based on true cost plus $8.00 handling fee. Our shopping cart only gives an estimate of the shipping and handling cost. Once an order has been placed, we will work to get our customers the best rate possible.
All International orders are shipped uninsured. What does this mean? This means you-the purchaser will assume ALL responsibility for your order once we post it into the International Postal System. We cannot make any refunds on orders shipped overseas. If your order is lost, stolen, ripped open or items are missing, etc. there are No refunds! You must post in the Comment’s Box when you place your order that you will assume ALL responsibility for your order. You can also follow up with an e-mail acknowledging that you are accepting our conditions for the shipment of your order. If you have not made this comment or sent an e-mail note within two business days, your order will be deleted from our system. No reminder will be sent.
Credit Card – VISA, MasterCard and American Express are the only credit cards we accept as a form of payment on orders shipped outside the USA.
PayPal – Kim's Crane can receive payment using PayPal. Please contact us before placing your order for instructions on how to place an order using PayPal as a payment method.